Running a small business is demanding and in today’s complicated economy and job market, having the right safeguards in place to keep workplaces safe, happy and sustainable is more important than ever before.

Attendees will walk away from this NSBW session with actionable ways to engage and retain their patrons as well as their team members.

Key takeaways include:

• How to build strong teams. You will hear best practices from lessons learned in building a highly engaged workforce.
• How to create a safe workplace to promote trust with employees and patrons. This includes a safety plan, training, and an understanding of claims processes.
• Understand how to evaluate your spending to know where you can save money. Did you know by shopping around for things like commercial insurance, you might actually be able to save thousands of dollars?
• How to up-level your customer service to delight and retain customers long term. Learn several best practices that can immediately help grow your business.

Co-sponsorship Authorization# 23-1-C.  The SBA’s participation in this cosponsored activity is not an endorsement of the views, opinions, products or services of any cosponsor or other person or entity. All SBA programs and services are extended to the public on a nondiscriminatory basis. Reasonable accommodations for persons with disabilities will be made if requested at least 2 weeks in advance of this event; please send an email with the subject header ACCOMMODATION REQUEST to reasonableaccommodation@sba.gov.